Can someone explain to me why the "unique" side of our society seems to be concentrated in my pharmacy? Or perhaps it's just that my pharmacy brings out the "unique" side in everyone.
On at least 3 different occasions today I had people angry at me because their prescription was EXACTLY the same cost as it was the last time they got it. If we screwed up and ran their prescription through the wrong insurance (such as Bob and Phil's Prescription Drug Coverage and Tractor Repair), then fine...bring it to our attention and we'll fix it. But our computers don't just randomly come up with a new price for kicks and giggles. When I looked back on these patients' profiles, they were being charged exactly the same as they always have. But, they didn't let a little detail like that get in their way of having a little snit and stomping their feet at the register.
Which brings me to my second rant. I have no clue why your copay is what it is. We enter the prescription into the computer, and we enter all the little numbers and letters on the prescription card. Then through some process (I believe it's black magic), our computers talk to the insurance's computer and the insurance's computer gives us the copay and then asks our computer out on a date. That's it...There is no explanation as to the charge. I have NO IDEA why your copay is $2 more this month than it was last month. Call your insurance and ask them. Who knows...Maybe if your lucky you'll get to talk to one of their good-looking computers and you'll have yourself a date for Saturday night.
1 comment:
LOL! Truer words were never spoken -I wish more people understood their insurance plans BEFORE they come to the pharmacy! btw- I like the blog, way to follow the family tradition ;) I don't dare start one yet myself, as it would be full of angry griping about pharmacy school... maybe after I've let graduation sweeten me up a bit.
Post a Comment